A referral service, not a contractor
We don't have crews, trucks, or technicians. We don't inspect homes, perform restoration or remediation work, set prices, or supervise anyone who does.
The providers you're connected with are independent businesses. They are responsible for their own work, pricing, licensing, insurance, scheduling, and customer service. Any agreement you make is between you and the provider.
What we do is simpler: we publish plain-language information about water damage and mold, and we run a phone line that routes calls from Rhode Island homeowners to participating providers that serve their area.
What happens when you call
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You call the number on this site
The phone line is set up for homeowners with a new water damage or mold problem at a home in Rhode Island.
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You may answer a few short questions
For example, your ZIP code and whether the problem is water damage or mold. This helps route your call to a provider that serves your area and handles your type of job.
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Your call is connected to a participating provider
When a participating independent provider is available, your call is connected to them. Availability depends on your location, the type of job, and when you call, so a call can't always be connected.
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You talk with the provider directly
Describe what happened, ask your questions, and decide whether to schedule an inspection. The provider sets the price, usually after seeing the damage.
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You decide
Calling doesn't obligate you to hire anyone. Whether to hire the provider, and on what terms, is entirely up to you.
About call recording: calls are handled through a call tracking provider and may be recorded. Call details are shared with the independent provider you're connected with. Our Privacy Policy explains what is collected and why.
How this site is paid
This site may be compensated by participating providers, for example when a call is connected to them. That compensation is how the phone line and this website are funded. Callers don't pay this site; any work you agree to is priced and billed directly by the provider you hire.
Because providers may pay for calls, being connected with a provider through this phone line is not a recommendation or an endorsement. We don't rank providers, and we don't evaluate the quality of their work. Please make your own checks before hiring anyone.
Who this service is for
- Homeowners in Rhode Island with a new water damage or mold problem at their home.
- Renters: please contact your landlord or property manager first. Repairs to a rental home are usually the owner's responsibility, and the owner may need to involve their own insurance company.
- Already working with a contractor? Please contact them directly about your existing job. This line is for new jobs.
- Outside Rhode Island? This line is set up for Rhode Island properties only.
Safety first: if there's a fire, a gas smell, an electrical hazard, or someone is hurt, leave the area and call 911.
What we don't do
- Inspect or assess damage, or visit your home.
- Perform, manage, or supervise restoration or remediation work.
- Give quotes. The figures on our cost pages are general national estimates, not quotes. Your actual price is set by the provider, usually after an inspection.
- Warrant or guarantee any work performed by any provider.
- Handle insurance claims, or give insurance, legal, or medical advice.
Before you hire anyone
It is the homeowner's responsibility to verify that the contractor they hire has the license and insurance required for the work. A few simple steps help protect you:
- Ask for proof of the license or registration required for the work and a current certificate of insurance, and check them.
- Get a written scope of work and price before work begins.
- Ask what's included, what isn't, and what could change the price.
- Read contracts and work authorizations carefully before signing. Don't sign anything you don't understand.
- Keep copies of estimates, contracts, invoices, photos, and receipts.
For more on what to expect, see our guides to water damage restoration and mold remediation.
Questions about this website
RI Water & Mold is operated by CCEVO EOOD, a company based in Bulgaria. For questions about this website, email [email protected]. We can't arrange service by email, because we don't dispatch or schedule providers. For help with your home, please use the phone line.
Frequently asked questions
Are the providers employees of RI Water & Mold?
No. Providers are independent businesses. They aren't our employees or agents, and we don't direct or supervise their work.
Do you recommend or rank providers?
No. Being connected with a provider through this phone line is not a recommendation or an endorsement. We don't rank providers or evaluate the quality of their work, so please do your own checks before hiring.
Are calls recorded?
Calls may be recorded. Calls are handled through a call tracking provider, and call details are shared with the independent provider you're connected with. See our Privacy Policy.
What if my call isn't connected?
Provider availability depends on your location, the type of job, and when you call, so a call can't always be connected. You can always look for a provider in other ways.
Can I contact you by email instead?
For questions about this website, email [email protected]. We can't arrange service by email, because we don't dispatch or schedule providers.